It brought teams together, broke down silos, and brought out empathy. Service Designer, Travel Rewards company Ultimately, blueprinting guided alignment within the department and what new resources were missing for new hires during onboarding. Co-Founder & Service Designer, Healthcare Services Practical Blueprinting provided me with a framework which I could use to engage my colleagues and add the right amount of friction to each step by forcing us to consider all the requirements to deliver it. Head of Sales Excellence, Global Marketing Firm Thanks to it, we improve satisfaction by more than 150%. The Practical Blueprint helped me enormously to design better interactions with clients of our commercial programs. The process is a big improvement on how we were doing things, particularly because you took it all the way through making the results actionable. The tone, style, and content in the course was really engaging. I feel like I can run a blueprinting process next week! I liked how you walked through the blueprinting process step by step. Loved it!! I thought it was the most practical course I’ve taken. It helped the business side create a new process. Development and Digital Transformationīlueprinting helped me unpack and showcase an existing process and allow people to visualize the troubles of our users. UX Researcher, Technology and Manufacturingīlueprinting has helped us create rituals to eliminate silos and guarantee that our efforts are client-centered. We transformed our entire global talent-acquisition organization strategy using service design that started with a blueprinting session! Chief Service Officer, Information Technology Consulting But using Practical Blueprinting makes it easier. It’s easy to talk about customer journeys. The blueprint became a conversation piece driving healthy conversations and conflicts that elevated the quality of collaboration. The template was easy and allowed us to externalize things that were boxed up institutional knowledge and collectively raise the business acumen for everyone. Practical Blueprinting gave me the right language to get the buy-in from leadership and stakeholders. Principal Manager, Business Transformation, Government Blueprinting helped me unpack and showcase an existing process and allow people to visualize the troubles of our users. This book is a companion textbook for our online courses and templates on current-state and future-state blueprinting!
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